Smart Energy Survey
C&T Smart Energy Group Wales
Thank you for choosing C&T Smart Energy Group Wales.
We are writing to confirm your upcoming property survey appointment. Your sales contact will have provided you with the specific date, time, and surveyor details.
Purpose of the Visit
The purpose of this visit is to assess your property and discuss the energy-efficiency improvements you are interested in exploring.
Unlike a whole-house retrofit assessment, this survey is focused specifically on your requirements and the measures you are considering for your home.
This may include:
The survey will allow us to understand your property, discuss your objectives and provide recommendations tailored to your home, energy usage and budget.
What to Expect
During the visit, our surveyor may:
- Discuss your current energy costs and household requirements
- Review the measures you are interested in
- Assess the suitability of your property for the proposed improvements
- Take measurements and photographs where required
- Inspect relevant areas of the property associated with the proposed works
- Review existing heating, hot water and electrical systems where applicable
- Gather information required to prepare a proposal or quotation
Expected Duration
The survey typically takes between 30 and 90 minutes, depending on the measures being considered and the property's complexity.
In some circumstances, additional time may be required to ensure we gather sufficient information to provide accurate recommendations.
Measure-Specific Inspections
Depending on the improvements being considered, the survey may include additional inspections. Examples include:
Solar PV and Battery Storage
- • Roof inspection and measurements
- • Assessment of roof orientation, pitch and shading
- • Inspection of electrical equipment and meter locations
- • Review of available installation locations for batteries and inverters
Air Source Heat Pumps
- • Assessment of outdoor unit locations
- • Review of existing heating systems
- • Radiator and pipework assessment
- • Discussion regarding hot water cylinder requirements where applicable
Boiler Replacement
- • Inspection of the existing boiler and heating system
- • Assessment of flue routes and condensate drainage
- • Review of controls and hot water requirements
Insulation Measures
- • Assessment of wall, loft or roof construction
- • Inspection of accessible insulation areas
- • Measurements and photographs to support recommendations
Preparing for the Visit
To help the survey run smoothly, please ensure:
- ✓An adult aged 18 or over is present throughout the appointment
- ✓Relevant areas of the property can be safely accessed
- ✓Loft spaces, utility rooms, plant rooms and heating equipment are accessible where applicable
- ✓Any pets are secured appropriately
- ✓Copies of recent energy bills are available if possible
Providing recent energy bills can help us better understand your energy usage and identify opportunities for savings.
Surveyor Identification
For your security and peace of mind, all C&T Smart Energy Group Wales surveyors carry company-issued identification and will be happy to present this upon arrival.
If you have any concerns regarding the identity of a surveyor attending your property, please contact our office on 01792 44 66 46 before granting access.
Following the Survey
Following the appointment, our team will review the information collected and prepare any relevant recommendations, designs, proposals or quotations based on your requirements.
Where appropriate, we will contact you to discuss the findings and answer any additional questions you may have.
Rearranging Your Appointment
If you need to rearrange your appointment, please contact us as soon as possible using the details below.
Contact Details
General Enquiries
Your Sales Contact
Your sales agent's name and email will have been provided to you directly. Please contact them for any appointment-specific queries.
Thank you for the opportunity to assist with your home energy improvement journey. We look forward to meeting you and helping you explore the most suitable options for your property.